Back to basics
If you work in HR you are a service. You are not a profit centre, you are an overhead. Don’t fight it, don’t run from it, don’t try to conjure up nebulous arguments about how you add to the bottom line. Just do your job. Simple.
I’m not saying you have to sit there passively and take it up the arse from any passing manager. Of course not. but there is a world of difference between providing a good service and being a doormat. But ALL good service starts with being focussed on delivery and on delight. It focuses on the needs of the client, it doesn’t focus on the needs, wants and desires of the provider.
Do you really know what your organisation wants? Do you really know what they need? Or do you just know what you think they need and what you want to do? Because believe me, they won’t be the same things.
Being a service doesn’t make you secondary, it doesn’t make you superficial, it doesn’t make you disposable.
Being crap at what you do, does.