Whilst Elton John thought it was the hardest word, I’ve never had a problem saying sorry. We’re quite big at sorry in our family, my brother and I would quite happily spend most of the day apologising to one another for something that was neither of our fault. It’s no biggie really is it? Just three words rolled into two.
But it seems not. Well clearly it is three words rolled into two…but it doesn’t seem that easy, not if my experiences are anything to go by. People really seem to struggle with the concept of apologising. And I’m really not sure why.
My organisation is not one that has a culture of accepting responsibility. Argument after argument will go on and people leave blaming one another for all sorts of things that are really of little importance. But the thing that amazes me is when you do apologise, the whole thing dissipates and no one remembers.
How do I know this? Well I do it. I walk into the CEO office and they are ranting and raving about some minutiae that I haven’t covered off. I hold my hands up say, “You’re right, I’ll get onto it” and we start talking about the big important things that I have done. No hard feelings.
On the other hand the I have seen the CEO and FD go hammer and tongs at one another (and not like that! – eww bad image) over who said what or did what when quite frankly it didn’t matter one iota. Both leaving the meeting frustrated and grumping about the other.
I’ll even apologise about things that aren’t my fault if I think it will move things on. It doesn’t worry me, I’m not scarred by it and I don’t think it makes me less of a person. If people need an apology to help them move on, then as far as I’m concerned that’s ok. If you think that makes me weak…….